Wanted to document some important points I learned about the BB. In my case it was the Bold (9000) from AT&T. If you’re comparing BB’s either within a certain carrier or among carriers, you should have a look at RIM’s own comparison tool.
Memory
This is probably the most annoying thing (to techies) about the Blackberry. First of all, the OS is written in Java, so memory management isn’t well controlled (by the app writers anyway). I have two huge problems with the architecture here:
- At the time of this writing, there is only 128MB non-expandable, on-board RAM. Further, it is used not only to run the phone and all the apps, but it is used to store all of your apps. As in storage (disk space) on the device. Even if you install a 32GB micro-SD card, you CANNOT put applications on it. Applications can only reside in the space used by RAM. The OS and core functions (phone, messages, browser, etc.) tend to eat up about 100MB or so, leaving you about 30MB for apps and others. Once again, non-expandable.
- Memory leaks are accepted by BB users as the norm. In fact, there are tons of BB user groups and forums that will advise you to do a hard reset (remove the battery) once a week to reset the system (freeing up memory). Sadly, it works. My device showed that I had 5MB memory available. I pulled the battery and rebooted, and then I had 30MB available. Wow.
There’s a pretty good forum posting here which explains the types of memory.
Managing Two Lives: Work and Personal
The current BB OS is not designed for users who wish to manage multiple contacts, emails, and calendars. In the real world, you have your personal email (maybe Gmail), your personal contacts (friends, family), and your personal calendar (birthdays, etc.). You want these to exist separately from your work equivalents within your BB.
- Email: If you use BES (enterprise for work), and BIS (for personal), then the default messages app will show both everytime you get an email to either. It doesn’t have a way to show just the work emails. There’s an app that you can buy which claims to manage this for you. If you happen to use Gmail, your best bet is to use the BB Gmail app. You won’t get rapid “push” notification or anything, but at least you won’t wonder which emails are which.
- Calendar: There is only one calendar. If you have two or more sources of calendar events, the BB can color-code the events by source. However, you cannot wirelessly sync more than one. So, if work gives you a calendar that auto-updates your BB, then you’ll have no way to auto-update your personal one. If you happen to use Google for calendaring in your personal life, you can download the Google Sync app for BB, but be aware that your personal calendar events will appear on your work calendar (for your employer to see if they want).
- Contacts: Only one address book. Period. Through work, I can connect to the BES service and lookup contacts, so I don’t have to have everyone in my company in my local BB address book. If you use Gmail, you can use Google Sync to sync up your contacts with Gmail, but again — these can sync to your work server. Another option is through Desktop Manager (the software companion to BB). You can put all your contacts in Outlook and tell it to sync with your BB when you plug your BB into your desktop. It requires manual syncing, but for now seems like the best option.
BES = Big Brother
If you connect to work via the Blackberry Enterprise Server (BES), then you should be aware that you have no privacy. Your SMS/text messages, your phone log, your contacts, your calendar, every web site you visit, every app you install — all available for your IT department to review anytime they want. Further, they can set policies which will restrict your ability to install certain apps, enforce password restrictions, etc.. There’s a pretty thorough write-up here.
Sleep Mode — so you can keep it in your pocket
Holsters are nerdy unless you’re a carpenter or super hero. They’re popular with BB people because the BB used to be too big to keep in your pocket. iPhone users and “simple” phone users keep their phones in their pockets. BB users don’t because if you accidentally hit any buttons, the keyboard will light up and waste battery life. If you don’t keep your unit locked, then it might even auto-dial someone or launch an app or something. To address this, BB has a sleep mode which will still let you receive phone calls and text messages (and emails), but won’t respond to keyboard activity unless you wake it up. Two subtleties about this:
- Holsters put BB to sleep. There is a magnetic bar inside the holster (if the holster is really a BB holster anyway) which puts the BB to sleep. Yes, if you hold a magnet to a BB, it will go to sleep. So, once holstered, lights are out. You’ll even see a “Holster mode” setting in the customization options (see next paragraph).
- The mute button on the top of the unit — press and hold for 2 secs and it will put the BB to sleep. No holster required.
Customization
One nice thing about the BB is how customizable it is. In terms of ring volume, vibrate settings, notifications, etc., there are TONS of options to configure. You can even add your own profiles quite easily. You can set what happens when you click on the side buttons, you can add themes, you can hide or move any icons. I was really impressed with how personalized they made this device. You don’t usually see this type of customization in many software applications anymore. Very pleasantly surprised.
Security
That 128MB of on-board memory I mentioned earlier — entirely secure. It’s encrypted, and this is one reason why the BB has such a strong reputation with security. This is also why (they say) they force applications to live in the secured memory space. Emails sent through the BES system are also encrypted, at least between your BB and your BES. When you install a micro SD card, you can choose whether to encrypt it or not.
Final Note: Carriers
Generally speaking, carriers restrict features unless you pay them extra for their “services.” In some cases, they don’t even offer the service at all. For example tethering. This is the ability to use your BB as a modem for your laptop. It is available to AT&T subscribers for a fee, but not available at all to Verizon subscribers. The Bold (AT&T only) supports wi-fi, but the Verizon equivalent (Tour) does not. In NYC, AT&T has mediocre reception and call quality, while Verizon is quite strong. In the SF Bay Area, AT&T users are quire happy (as are Verizon users). You should probably choose your carrier based on their service in your area, and whom you’ll be calling the most (in-network calls are free).